Monday – Friday: 9:00am to 6:00pm EST
In order to place a phone order, please Register your account information HERE and then contact us during regular business hours at toll free +1-888-346-3101
We accept all major credit cards: Visa, MasterCard, Discover, American Express and PayPal.
a) Insufficient funds on the account. Contact card issuer to determine reason.
b) You are APO/FPO customer placing order from overseas.Please call customer service to place your order during our business hours or use Paypal.(www.paypal.com)
c)AVS Mismatch-your billing address is not matching with one on your bank file. Contact the card issuer.
d) Gift Card or a Prepaid Card is used.(We do not accept these cards at this moment).
e)Duplicate transaction-you have submitted two transactions in a short period. Please try in 5 minutes.
We charge sales tax only for orders shipped within the State of New Jersey. As of Jan. 1 2014, the current sales tax rate is 7.00%.
Once order is placed, you should be expecting your package in one following time frames:
Standard: Receive in 3-5 business days* from the day order placed.
Express: Receive in 1-3 business days from the day order placed.
Free** : Receive in 4-6 business days from the day order placed.
NOTE: Regardless of when you receive the tracking information(usually within 2-3 business days), the order will be delivered in the timeframe stated above.
*Our business days are Monday through Friday, excluding major US Holidays.
-If you placed an order on a Non-business day, please start counting for the following business day.
**Free Shipping is available on orders over $70 and to 48 US Cont. States.
We ship all over the world as well as APO/FPOs. CLICK HERE to get shipping rates to your destination.
Important Information for International Customers: Your order will be subject to import duties and taxes that are levied once the package reaches your country.
You are responsible for any fees, taxes and duties imposed on your order. No exceptions.
Shipping confirmation email containing your tracking number is emailed once order has been dispatched. If you do not have access to your email, or cannot find the email, you can always log into your Hair Stop and Shop account, go to My Orders, click on the order and scroll down.
NOTE: Tracking numbers are usually emailed 2-3 business days after you placed your order. If you do not received the tracking information in 3 business days, please contact customer service.
If you are not satisfied with your order, you need to contact Returns Department at firstname.lastname@example.org within 7 days of the delivery date. Once we receive your email, we will send you a Return Slip(Packages without Return Slip will be denied and sent back). Once you receive Return Slip, you will have 7 days to return the item. There will be a standard restocking fee of 15% of the purchased price. For unsatisfactory return items, restocking fee may go up to 50% or item will be sent back to customer. Fort detailed return policy, click here.
An order cannot be cancelled/modified/changed provided the order has been received. If customer no longer needs the product, they can refuse the package on its delivery by mail carrier. Refused packages will be refunded for the merchandise ordered minus shipping and handling cost.
They may be in your SPAM folder. To ensure you receive our emails properly, so they are not SPAM filtered, please add our email address: email@example.com to your address book.
Color charts are provided by the manufactures and are for general reference only. Colors may vary depending on customer computer display, browser settings. Hair Stop and Shop is not responsible for color suggestions made by customer representative in case of customer dissatisfaction. For best results, visit local Beauty Supply store to select wig/weaving colors.
Once the order is placed, we will email you an Order Confirmation/Receipt letting you know the order was received and the time frame when you should expect your package. If you did not receive the email, or do not have access to your email, please contact customer service at firstname.lastname@example.org.