Store Policy


Image Disclaimer

Model pictures shown on the website are professionally shot and have been provided by the manufacturers. Each model image styled for the photo to show full potential. Personal results may vary.


Color Discrepancy

Color charts are provided by the manufactures and are for general reference only. Colors may vary depending on customer computer display, browser settings. Hair Stop and Shop is not responsible for color suggestions made by customer representative in case of customer dissatisfaction.  For best results, visit local Beauty Supply store to select wig/weaving colors.


Customer Service Office Hours

Monday-Friday 9:00 AM– 6:00 PM EST
Toll free (in USA): 877 586 2512
Outside of USA: +1-973-542-8228
Languages: English, Spanish


Out of stock/Backorder items

In case of Out-of-Stock situation, the order will be kept for backorder (up to 30 calendar days) and customer will be notified via email. Customer may always choose to cancel and get refund for part or whole order that is not shipped on time. If an item is discontinued by the manufacturer or will be out of stock for more than 30 days, the rest of order (if any) will be shipped and customer will be refunded for the unshipped item. Customer will be notified about refund via email.


Sale Items

Clearance items are not eligible for Refund/Exchange. Also promotional discount codes do not apply for items on sale.


Order Canceling/Modification


An order cannot  be cancelled/modified/changed provided the order has  already been placed. If customer no longer needs the product, she/he can refuse the package on its delivery by mail carrier. Customer will be refunded for ordered items only. Orders cannot be cancelled via email.


Online Payment Security

All credit card details given over the internet to Hair Stop and Shop site is encrypted using secure socket layer known as SSL. Secure Sockets Layer (SSL), is cryptographic protocol which is designed to provide communication security over the Internet. HairStopandShop.com is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud.

Customers' credit and debit card details are not saved on our data servers  and therefore cannot be accessed. Nobody is able to obtain your credit or debit card details nor other information. No personal or financial details are left unencrypted on a remote server, and such details are never sent by e-mail. Hair Stop and Shop will never ask you to provide your credit card information in e-mail message. If you receive such e-mail, do not respond, but report the problem immediately to order@hairstopandshop.com


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