Contact Us

Office Hours: 9 am to 6 pm EST, Monday to Friday.

 

US Toll Free: 1-877-586-2512
Outside US: 1-973-542-8228

 

Email us: cs@hairstopandshop.com
Email returns dept: returns@hairstopandshop.com

 

We respond to all emails within 24 hours on a business day. (Monday-Friday)

 

HAIRSTOPANDSHOP.COM
104 E CENTRE STREET
NUTLEY, NJ 07110

 

Most Frequently Asked Questions:

  • 1. Where's my order?
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    Please Login into your Account and check under My Orders.

  • 2. What are your hours of operation?
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    Monday – Friday: 9:00am to 6:00pm EST

  • 3. Can I order by phone?
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    In order to place a phone order, please Register your account information HERE and then contact us during regular business hours at toll free 877-586-2512

  • 4. What forms of payments are available?
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    We accept all major credit cards:Visa, MasterCard,Discover, American Express and Paypal.

  • 5. What are the reasons for Declined Credit Card payment?
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    a) Insufficient funds on the account. Contact card issuer to determine reason.
    b) You are APO/FPO customer placing order from overseas. Please call customer service to place your order during our business hours or use Paypal.(www.paypal.com)
    c)AVS Mismatch-your billing address is not matching with one on your bank file. Contact the card issuer.
    d) Gift Card or a Prepaid Card is used.(We do not accept these cards at this moment).
    e)Duplicate transaction-you have submitted two transactions in a short period. Please try in 5 minutes.

  • 6. How long does it take to receive my order?
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    Starting from the time you place your order, you should be expecting your package in one following time frames:

    Standard: Receive in 3-5 business days* from the day order placed.
    Express: Receive in 1-3 business days from the day order placed.
    Free** : Receive in 4-6 business days from the day order placed.


    *Our business days are Monday through Friday, excluding major US Holidays.
    **Free Shipping is available on orders over $60 and to 48 US Cont. States.

  • 7. Do you ship internationally or APO/FPO's?
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    We ship to APO/FPO and Worldwide. International shipping rates start at $10 per item. International package will be subject to import duties and taxes that are levied once the package reaches your country. Customer is responsible for any fees,taxes and duties imposed on the package.

  • 8. Can I cancel or change my order?
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    An order cannot be cancelled/modified/changed provided the order has been received. If customer no longer needs the product, they can refuse the package on its delivery by mail carrier. Refused packages will be refunded for the merchandise ordered minus shipping and handling cost.

  • 9. What is your return & exchange policy?
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