Return Policy

• Step 1: Contact customer service within 7 days of receipt of your order. Call toll free 1-877-586-2512 or e-mail order@hairstopandshop.com to obtain Return Merchandise Authorization # and return/exchange form.
• Step 2: Fill out return/exchange form completely and send along with your return merchandise. When shipping your return, make sure to obtain a tracking # for your package from the shipping carrier. Please ship returns in sturdy boxes, so that packaging is not damaged.
• Step 3: Once your return is received in our return department it will be processed within 7 business days. Customer will be notified via e-mail or phone when the return is complete.

• Inspect your purchase. To preserve your legal rights, inspect your purchase carefully as soon as you receive it. Contact the seller as soon as possible if you discover a problem with it. Tell the seller in writing about any problem that you are concerned with, ask for a repair or refund and keep a copy of your correspondence.
• Return requests beyond 7 days of the delivery will not be granted.
• If the last request date for refund falls on a weekend day or a National Holiday, please send us e-mail to ensure refund or exchange authorization.
• If a customer is experiencing dissatisfaction with product quality past the 7 day time limit and after the item has been worn or used, we suggest that the customer contacts the manufacturer of the product. Any problem that occurs after the 7 day time limit or after the product has been installed is a sign of quality dissatisfaction and since HSS is not the maker of the product, the customer will have to contact the brand label. For more information on how to obtain the manufacturer's contact number, please e-mail us at order@hairstopandshop.com
• We will pay the return shipping cost if the product is defective or the return is a result of our error. If the item is returned for any other reason the customer is responsible for the return shipping cost. If an item was initially shipped via Free shipping offer and the reason for the return of that item is not our mistake, you will be reimbursed for the value of the item minus the cost of the shipping (which was not free to Hair Stop and Shop).
• No returned merchandise will be accepted without a Return Merchandize Authorization (RMA) and a return form.
  
• You may request refund, exchange or store credit. If you are requesting exchange make sure the value of the products returned will cover the cost of the exchange items plus shipping.
• We will issue store credit or refunds within 7 days of receiving the returned item.
• Crediting back credit/debit cards is not possible after 21 days of your original purchase date and thus only store credit will be available. PayPal credit backs are not possible after 60 days of the original purchase date.
• Please note that Hair Stop and Shop will only refund or exchange items that are in new condition, not worn, nor altered, and with original package, unless item is defective. (If you plan to try on the product first, make sure to keep style tag and package intact. If the product is a lace wig, do not cut the lace if you consider to return the product)
• Because of hygienic reasons, wig returns will be accepted only if wig was not worn. If wig is not in new condition (does not have style tag on, has chemical or perfume sprayed, etc), we will not be able to issue refund or exchange.
• 5% restocking fee will apply to any refund requests. This fee may increase if package was not sent properly (return form missing, package damaged)
  
• All clearance items are not eligible for returns or exchanges.
• All sales of clearance items are final.
• If your original method of payment was Money Order, or Wire Transfer, reimbursement will be only in the form of store credit.
• All hair extensions/weaves are sold on the condition that the purchaser thoroughly wash and check them to ensure happiness with the quality BEFORE it is applied to the wearer and before the tie is removed. You are requested to follow known professional application methods and keep up-to-date with them. Hair Stop and Shop deems that application to the new wearer is an acceptance of the quality, hair type and bond, thus we will not reimburse fees for hair application by stylist.